AnswersDSD-CR-Digital Studies-Term 2Appropriate Email Use

Appropriate Email Use Answers

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1
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You receive an e-mail from human resources meant to go to a coworker about her retirement options. How should you respond?

A
Forward the e-mail to the correct person.
B
Reply to the sender that you received the message in error and then delete the e-mail.
C
Send it to your boss so she or he can decide what to do with it.
D
Delete it and don’t say anything to anyone.
2
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What would be the most professional choice of words for your response:

A
THIS WASN’T FOR ME.
B
Please stop spamming me with these messages for my coworker.
C
I wanted to help you protect my coworker’s privacy by letting you know I received this message intended for her.
3

professional communicationnetiquetteprofessional relationship building

A
professional communication
B
netiquette
C
professional relationship building
4

use good communicationuse netiquette build professional relationships

A
use good communication
B
use netiquette
C
build professional relationships
5

onlineby Text messagein person

A
online
B
by Text message
C
in person
6

In most places of work, how long should it take someone to respond to an e-mail?

A
no obligation to respond
B
one hour
C
twenty-four hours
D
one week
7

good communication netiquettebuilding professional relationships

A
good communication
B
netiquette
C
building professional relationships
8

Deciding when to quote an original e-mail is one challenge of effective communication. In which of the following e-mails should you quote the original e-mail? (select all that apply)

A
You respond to a price quote from a sales representative to tell them you need to think about the price.
B
You want to schedule a new meeting with a group you met with last week.
C
A coworker wants you to review an e-mail she is sending to a vender for clarity.
D
You want to start a new discussion with a contact who e-mailed you a newsletter a couple months ago.
9

Which of the following online activities seem appropriate for the workplace? (select all that apply)

A
watching a webinar to learn new job skills
B
watching TV online
C
seeking donations to support your election to the Senate
D
reading press releases from your company’s competitors
E
sharing career advice with your peers
F
sharing company secrets in a public forum
10

Protecting privacy online is a principle of netiquette. Which of the following can expose private information online? (select all that apply)

A
accessing someone’s account without their permission
B
quoting an e-mail with private information in it
C
sending private information to someone over e-mail
11

Your boss sends you an e-mail with some criticism of a report you submitted. Which of the following is the best way to respond?

A
THAT REPORT WAS PERFECT!
B
I will work on incorporating your suggestions before our deadline.
C
Do not respond at all. She will come find you if she wants to know if you read the e-mail.
12

Hello Mr. King,Dearest Mr. KingHi Ken!

A
Hello Mr. King,
B
Dearest Mr. King
C
Hi Ken!
13

Hello Design Team,Dearest DesignersHi Guys!

A
Hello Design Team,
B
Dearest Designers
C
Hi Guys!
14

Fill in the blanks to help write this professional e-mail:

Answers:
Selection 1:Hello Design Team,
You may have heard, I am meeting with the VP (Vice-President) of Finance to highlight our team’s work on the Big Project.:I’d like to show our best work to the VP, which is why I am asking for your help now.
I want to have a slideshow of our best designs to present.:Please send me final versions of your best work so I can create the presentation.
Selection 4:Thanks for your support!
15

For each of the following, identify the best tool for the conversation: e-mail, phone, or in person.

Answers:
Your boss asked to see a draft of your next report.:E-mail
You want to discuss an opportunity for promotion with a career mentor.:In person
A coworker wants to share a meeting agenda with you.:E-mail
A meeting is taking place in five minutes and you are not sure where the meeting is being held.:Phone
16

Which of the following is the most professional way to start an e-mail to your new professor Dr. Kim An?

A
Hello Dr. An,
B
“Yo Kim,”
C
Skip the greeting.
D
KIM!
17

A junior employee sends the following e-mail to his entire work group:Hello everyone,Check out this link! It’s so funny!...Is this appropriate for work?

A
yes
B
no
18

You receive a request for a report on your office’s productivity. How should you respond to that e-mail?

A
Wait until you have completed the report to respond, even if it takes months.
B
Let the sender know that because you cannot write the report in twenty-four hours, you will not be able to help them at all.
C
Tell the sender that you have received their e-mail and will work on the report.
19

respectful communication privacyspam

A
respectful communication
B
privacy
C
spam
20

You have to help.Would you be willing to look at my document?If this looks good, I could get a raise.

A
You have to help.
B
Would you be willing to look at my document?
C
If this looks good, I could get a raise.

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