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Appropriate Email Use Answers

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4

X In personPhone✔ E-mail

A
X In person
B
Phone
C
✔ E-mail
5

✔ In personPhoneE-mail

A
✔ In person
B
Phone
C
E-mail
6

Which of the following are appropriate discussions to have over e-mail? (select all that apply)

A
sending a meeting agenda to people who will attend the meeting
B
requesting urgent medical help
C
thanking a client for their business
D
notifying an employee they are fired
8

For each of the following, indicate whether you would quote from the original e-mail in your response. (select all that apply)

A
to make changes to a distributed meeting agenda
B
to suggest changes to the new proposed office budget
C
to confirm your participation on a new project
D
to start a new discussion about getting extra resources for a project
9

E-mail is just one way you might choose to communicate professionally. Select the best form of communication for doing the following tasks.

Answers:
• Building a relationship with a client:In person
• Announcing a regional professional society meeting:E-mail
• Describing your cold symptoms to a nurse:In person
10

E-mail is just one way you might choose to communicate professionally. Select the best form of communication for doing the following tasks.

Answers:
• Building a relationship with a client:In person
• Scheduling a meeting with three busy teammates:Phone
• Announcing a regional professional society meeting:E-mail
• Confirming the details of a new assignment:E-mail
• Describing your cold symptoms to a nurse:In person
11

You get an e-mail from a coworker that appears to be critical of you and the project you are working on, but you are not entirely sure. Why might you decide to have a conversation with your coworker about it, rather than send another e-mail?

A
You may have misunderstood their tone or context for the e-mail.
B
It can be more efficient to have a direct conversation than to wait for e-mail.
C
You may need to build a better relationship with this coworker.
D
It is sometimes easier to keep the tone of a conversation professional in person.
12

In person✔ PhoneX E-mail

A
In person
B
✔ Phone
C
X E-mail
13

In personPhone✔ E-mail

A
In person
B
Phone
C
✔ E-mail

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