AnswersPreparing for Colleges and CareersCommunication Skills

Communication Skills Answers

10 verified answers2 views
1
Free Preview

What is one tip for using good writing habits in the workplace?

A
Do not waste time checking for errors.
B
Avoid including any complicated ideas.
C
Try to be as personal and friendly as possible.
D
Adjust the style to fit the audience as needed.
2
Free Preview

In which situation could nonverbal communication be used effectively?

A
while writing an email
B
while reading a report
C
during a telephone conversation
D
during a meeting with coworkers
3

What is the most appropriate setting to use formal communication in?

A
while on a coffee break with a project teammate
B
during a holiday party with coworkers and clients
C
while discussing vacation plans before a meeting
D
during an annual performance review with a manager
4

Read the passage.Marty is a customer service professional speaking to a dissatisfied caller. This customer purchased an alarm clock that is not working. However, during the conversation, Marty realizes that the product is not defective. Instead, the customer has failed to use it correctly.What is the best way for Marty to respond to the customer?

A
by hanging up on the call because it is a waste of company time
B
by loudly explaining how the clock works until the customer understands
C
by offering to ship a second alarm clock to the customer to replace the first one
D
by remaining calm and gently explaining to the customer how to use the product
5

Read the passage.Denny regularly sends emails to members of his department at a shipping company. He typically uses formal language in his emails. However, the messages can be unclear or difficult to understand due to mistakes in grammar. Which tip would be most helpful for Denny?

A
Use more technical terms and abbreviations.
B
Check for any errors and misspellings.
C
Be clear when speaking in meetings.
D
Use lengthy explanations to communicate each point.
6

What is the most appropriate setting to use informal communication in?

A
in a presentation to a client
B
during lunch with coworkers
C
during a weekly staff meeting
D
in a conversation with a supervisor
7

What do verbal communication skills include?

A
the ability to speak and listen effectively
B
the ability to signal to others using gestures
C
the ability to write ideas in a compelling way
D
the ability to interpret body language accurately
8

What does it mean to paraphrase information provided by a speaker?

A
to repeat the information word for word
B
to ask the speaker a question for clarification
C
to restate the information in your own words
D
to take notes on the important ideas in a speech
9

What is the most effective tip for being a concise speaker?

A
Be informal with supervisors.
B
Adjust writing style as needed.
C
Use only the necessary words.
D
Check for any misspelled words.
10

What is an example of using inappropriate communication in a meeting?

A
sharing a humorous anecdote to set a relaxed tone
B
using friendly, informal language to provide an opinion
C
sharing information on a topic secondary to the agenda
D
using profanity or offensive language to express an idea

Did you find these answers helpful?

More from this Course

Quiz
18 verified answers

Succeeding in the Interview

Quiz
10 verified answers

Desirable Employee Qualities

Quiz
1 verified answers

Succeeding in the Interview

Communication Skills Answers — Preparing for…