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Communication Answers

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Which of the following statements is NOT true about good communication?

Good communication makes it difficult to express wants and needs.

Good communication helps prevent misunderstandings.

Good communication allows for expression.

Good communication builds healthy relationships.

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Which of the following is a barrier to effective communication?

using excessive amounts of jargon

communicating while physical distractions are present

using an incorrect communication channel

all of the above

As she pushed me aside, she yelled, "You're in my way! Move it NOW!" She didn't even make eye contact. This is an example of what style of communication?

Passive

Aggressive

Assertive

Which of these attributes are consistent with a passive communicator?

low self-esteem, anger at self, disrespected by others

criticize, blame, or attack others

interrupts and does not listen to others

good eye contact, good posture, and well-respected

Speaking skills to work on for effective communication include __________.

reading body language and active listening

voice volume, tone, and pitch

reading body language and voice volume

tone, pitch, and active listening

Which of the following messages is most clearly stated?

Please be here around 7:00 tomorrow.

Please be here around 7:00 a.m.

Please be here at 7:00 a.m. tomorrow.

Please be here tomorrow.

An assertive communicator uses "YOU" messages, which often lead to fights.

An active listener is someone who interrupts the speaker to ask questions.

Which of the following statements is a blaming message?

"I think we made a mistake."

"You've messed up everything!"

"We can't mess this up."

"I apologize for the error."

Text messaging is an example of nonverbal communication. Please select the best answer from the choices provided.

Speaking skills to work on for effective communication include __________.

reading body language and active listening

voice volume, tone, and pitch

reading body language and voice volume

tone, pitch, and active listening

Which of the following statements is NOT true about good communication?

Good communication makes it difficult to express wants and needs.

Good communication helps prevent misunderstandings.

Good communication allows for expression.

Good communication builds healthy relationships.

In certain situations, simple images can be more effective communication tools than written or verbal instructions. Please select the best answer from the choices provided.

Which of the following is NOT a benefit of being an assertive communicator?

gaining self-confidence

earning respect from others

creating dishonest relationships

improving decision-making skills

Identify the statement that does NOT demonstrate active listening.

"So what I heard you say was __________."

"What did you mean by __________?"

"Sorry, I was distracted. Could you repeat __________?"

"I guess you must have felt __________."

Which of the following statements is a blaming message?

"I think we made a mistake."

"You've messed up everything!"

"We can't mess this up."

"I apologize for the error."

It is best to be an aggressive communicator because then you will always get what you desire.

Assertive people have all of the following attributes EXCEPT:

self-respect

respect for others

high self-esteem

superior attitude

Which of the following messages is most clearly stated?

Please be here around 7:00 tomorrow.

Please be here around 7:00 a.m.

Please be here at 7:00 a.m. tomorrow.

Please be here tomorrow.

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages. Please select the best answer from the choices provided.

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Communication Answers

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