Communication Answers

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Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages. Please select the best answer from the choices provided.

A
T
B
F
2
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One should always use a low voice when speaking.

A
T
B
F
3

An active listener is someone who interrupts the speaker to ask questions.

A
T
B
F
4

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above
5

Assertive people have all of the following attributes EXCEPT:

A
self-respect
B
respect for others
C
high self-esteem
D
superior attitude
6

An assertive communicator uses "YOU" messages, which often lead to fights.

A
T
B
F
7

Which of the following statements is NOT true about good communication?

A
Good communication makes it difficult to express wants and needs.
B
Good communication helps prevent misunderstandings.
C
Good communication allows for expression.
D
Good communication builds healthy relationships.
8

As she pushed me aside, she yelled, "You're in my way! Move it NOW!" She didn't even make eye contact. This is an example of what style of communication?

A
Passive
B
Aggressive
C
Assertive
9

Which of the following messages is most clearly stated?

A
Please be here around 7:00 tomorrow.
B
Please be here around 7:00 a.m.
C
Please be here at 7:00 a.m. tomorrow.
D
Please be here tomorrow.
10

In certain situations, simple images can be more effective communication tools than written or verbal instructions. Please select the best answer from the choices provided.

A
T
B
F

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