Conflict Management Answers

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Which of the following is NOT considered a conflict?

an unhappy employee quitting his job

a debate between rival political opponents

two friends disagreeing about who the better athlete is

an intense fight during a hockey game

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Which factor is important while brainstorming?

haggling over failed solutions

pursuing one party's objectives

taking a break when facing roadblocks

never compromising

Which of the following scenarios does NOT involve feelings leading to conflict?

Sally ignores Betty's opinion.

Sally feels Betty is wrong.

Sally shares Betty's concerns.

Sally tells Betty what to think.

Which of the following is NOT another way of stating that perceptions differ?

Beauty is in the eye of the beholder.

Situations can be viewed from many perspectives.

People of different ages have different tastes and priorities.

Most people share similar opinions on important life matters.

Which of the following statements is TRUE?

Arbitration is necessary when one or more of the parties involved is unwilling to compromise.

Mediation involves a third party who does not help make a decision.

A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.

all of the above

If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.

Which of the following statements is considered a neutral argument?

"You need to be a professional about this."

"I feel we can improve our communication."

"I hope you can work on this issue."

"It would be best if you try a little harder."

A conflict can arise when a child is deprived of basic needs.

While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

Which of the following is necessary to resolve conflict?

patience with the conflict resolution process

willingness to engage the other party

support of all involved parties

all of the above

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