Imagine that you have started working at a company that has implemented total quality management. It is your job to communicate how the work environment will change to all employees. Which is the best message to communicate to everyone?

Total quality management involves employees at every level continually looking for ways to improve the quality of their work and the organization’s processes. The best message is therefore, “You will need to consider how you can improve quality.” The other choices focus on communication with managers, evaluating coworkers, or meeting management quotas rather than continuous quality improvement.

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