Diversity in the Workplace

Question 1

Select the best answer in each drop-down list.

Revolt · Accepted Answer

Sally is asking clarifying questions during a conversation. She is demonstrating: active listening; Older workers add tremendous value to companies by: mentoring younger colleagues

Question 2

resentment✔ latent conflictdiscrimination

Revolt · Accepted Answer

✔ latent conflict

Question 3

✔ communicate honestlyuse manager mediationignore it

Revolt · Accepted Answer

✔ communicate honestly

Question 4

✔ people have different ideas of acceptable behaviorpeople naturally resent people who are differentit's better to employ people who are the same

Revolt · Accepted Answer

✔ people have different ideas of acceptable behavior

Question 5

✔ find the things you have in common to reach a successful resolutiontry to convince the other person of your point of viewgive in and let the other person have their way

Revolt · Accepted Answer

✔ find the things you have in common to reach a successful resolution

Question 6

Select the best answer in each drop-down list.

Revolt · Accepted Answer

✔ conflict resolution; Finding a peaceful resolution to disagreement is a form of .: conflict resolution; Hidden or unexpressed conflict is .: latent conflict; The best way to resolve conflict is to .: communicate honestly; Diversity can be a source of conflict because .: people have different ideas of acceptable behavior; During a conflict, it's important to remember that not everyone thinks the same way as you, so .: find the things you have in common to reach a successful resolution

Question 7

Select the best answer in each drop-down list.

Revolt · Accepted Answer

✔ maintain eye contact to show active listening; Your boss is pointing out your mistakes on your last assignment. You should .: maintain eye contact to show active listening; You and a coworker are having a disagreement about how to handle a project. You should .: acknowledge and attempt to empathize with the other person's feelings; You’ve reached an agreement with a coworker on how to resolve the problem. You should now .: follow through on the agreement; You need to give constructive criticism to a coworker you don't really like. You should .: be professional and address only the specific issue

Question 8

Select the best answer in each drop-down list.

Revolt · Accepted Answer

✔ active listening; Sally is asking clarifying questions during a conversation. She is demonstrating: active listening; Older workers add tremendous value to companies by: mentoring younger colleagues; It is predicted that older workers will increase in the workforce because: a poor economy requires longer working careers

Question 9

remember to compromise✔ acknowledge and attempt to empathize with the other person's feelingsget management involved

Revolt · Accepted Answer

✔ acknowledge and attempt to empathize with the other person's feelings

Question 10

✔ mentoring younger colleaguesworking for lower salariesnot wanting promotions

Revolt · Accepted Answer

✔ mentoring younger colleagues

Diversity in the Workplace Answers

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