Monique has held several different positions while attending high school. She has worked in retail sales, as a server at a restaurant, and also as a phone-in customer support representative for a technical company. Which career pathway in the Business, Management, and Administration career cluster would Monique’s experience be best suited for?

Monique’s jobs all involve interacting with customers: selling products, serving restaurant guests, and answering customer-support calls. These experiences are especially relevant to marketing, which includes promoting and selling products or services and understanding customer needs. Human resources focuses on employees, while management and business analysis are less directly connected to her customer-facing experience.

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