What can nursing assistants do to make a patient feel at ease and to reduce communication barriers? Check all that apply.find places for positive conversationspeak casually to the patientkeep communication positiveclarify medical jargon for the patientact aggressively when explaining aftercare proceduresencourage the patient
✔ physicalemotionallanguage
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✔ emotionalculturalphysicallanguage
A nurse is trying to write down a five-year-old girl’s symptoms, but the girl is scared and does not want to answer the nurse’s questions. To calm her, the nurse asks the girl about her favorite toy. Soon the girl is giggling and answering the nurse’s questions. What type of communication barrier did the nurse overcome?
A patient understands instructions that are written down, but struggles to understand oral instructions. What type of barrier is this an example of?
How can nursing assistants improve their cultural intelligence? Check all that apply.by recognizing their reactions to people who are different from themby understanding how values and attitudes differ among culturesby asking patients about their personal beliefs and sharing their ownby practicing cultural experience skills, such as nonverbal communicationby treating all patients the same regardless of their cultural background
What type of barrier includes elements such as loud equipment or a busy emergency room?
What type of barrier includes feelings of helplessness and fear and negatively affects communication?
What is the best example of how age can affect communication?
What are factors to consider when thinking about a patient’s cultural needs? Check all that apply.physical closenessfamily sizenonverbal cuesconversation styleswriting language
What is a commonly acknowledged generalization about a group of people?
Which of these are cultural differences in communication techniques? Check all that apply.The American hand gesture for “okay” is considered rude in some cultures.The American hand gesture for “okay” is considered appropriate in all cultures.Assertiveness in communication has varying degrees of appropriateness.Raising one’s voice can be an aggressive signal in some cultures.Raising one’s voice is considered rude in all cultures.Raising one’s voice can indicate excitement in some cultures.
What factors may influence how people communicate? Check all that apply.health conditionagepolitical beliefsreligious beliefseconomic status
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