AnswersNursing Assistant - EL3610Fundamentals of Communication

Fundamentals of Communication Answers

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1
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What is the difference between verbal and nonverbal forms of communication?

A
Verbal communication does not use words; nonverbal communication uses written or spoken words.
B
Verbal communication uses written or spoken words; nonverbal communication does not use words.
C
Verbal communication is very effective; nonverbal communication is not.
D
Nonverbal communication is very effective; nonverbal communication is not.
2
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ShadowingParaphrasing✔ Active listeningPlagiarizing

A
Shadowing
B
Paraphrasing
C
✔ Active listening
D
Plagiarizing
3

Imagine you ask a coworker to help you with a patient, and he says, “Oh, sure, I’d be happy to,” with a smile on his face. Now imagine him saying the same thing, but while crossing his arms, frowning, and rolling his eyes. How does his body language affect the meaning of his words?

A
Smiling communicates that he is happy to help; crossing his arms, frowning, and rolling his eyes communicates that he is excited to be asked to help.
B
Smiling communicates that he is tired of being asked to help; crossing his arms, frowning, and rolling his eyes communicates that he is happy to help.
C
Smiling communicates that he is happy to help; crossing his arms, frowning, and rolling his eyes communicates that he is speaking sarcastically and is not happy to help.
D
Smiling communicates that he is nervous about being asked to help; crossing his arms, frowning, and rolling his eyes communicates that he is happy to help.
4

When is communication effective?

A
when the sender feels good about the clarity of the message sent
B
when the receiver smiles to acknowledge that the message was received
C
when the sender’s intended meaning comes across in the message
D
when the receiver interprets the message, then passes it on to another receiver
5

How can nursing assistants build and maintain empathy and respect for others?

A
by keeping in mind that each person is an individual with physical, psychological, social, and spiritual qualities
B
by keeping in mind that each person is an individual with a social security number and important medical files
C
by keeping in mind that each person is an individual and must work efficiently at all times
D
by keeping in mind that each person is an individual and must strive for technical accuracy at all times
6

Which of these are practices for communicating logically and clearly? Check all that apply.using words that are likely to have the same meaning for you and the other personusing correct medical terminology with patients and visitorspresenting information in a logical, orderly mannerproviding opinions rather than facts, and being as vague as possiblebeing concise by staying on topic and not rambling

A
using words that are likely to have the same meaning for you and the other person
B
using correct medical terminology with patients and visitors
C
presenting information in a logical, orderly manner
D
providing opinions rather than facts, and being as vague as possible
E
being concise by staying on topic and not rambling
7

Why is it important for nursing assistants to allow patients adequate time to respond to questions?

A
Most people require some amount of time to fully process what was said before responding.
B
Most people prefer to delay their responses to increase the impact of their words.
C
Most people receiving care prefer silence and may be reluctant to respond to questions.
D
Most people receiving care are often offended by questions that require a response.
8

Question text not available

Answers:
is using one’s own words to restate someone else’s words.:Paraphrasing
is a communication technique that requires the listener to restate or paraphrase what the speaker has said.:Active listening
9

CommunicationRepetition✔ ParaphrasingActive listening

Answers:
is using one’s own words to restate someone else’s words.:Paraphrasing
is a communication technique that requires the listener to restate or paraphrase what the speaker has said.:Active listening
10

Which of these are methods for effective nonverbal communication? Check all that apply.demonstrating a lack of interest with body languagebeing gentle, caring, and professional when touching a patientcontrolling the volume of your voice to ensure that you are heardmaintaining a neat and clean appearancemaintaining a caring and respectful facial expression

A
demonstrating a lack of interest with body language
B
being gentle, caring, and professional when touching a patient
C
controlling the volume of your voice to ensure that you are heard
D
maintaining a neat and clean appearance
E
maintaining a caring and respectful facial expression
11

Question text not available

Answers:
While touch can be an important and comforting form of , nursing assistants should be aware of cultural differences in practicing touch.:nonverbal communication
The meaning of touch is influenced by a person’s age, , culture, and experiences.:gender
12

Which of these are common barriers to effective communication? Check all that apply. language differences opinions and judgmentsage differencesgood healthfriendshipbehavior issues

A
language differences
B
opinions and judgments
C
age differences
D
good health
E
friendship
F
behavior issues
13

How can a difference in age present a communication barrier?

A
Values and communication styles may differ between age groups.
B
Enjoyment of communication may differ between age groups.
C
As people age, they become less likely to want to communicate with others.
D
People’s interest in talking to younger people diminishes as they age.
14

What is the difference between a dialect and jargon?

A
A dialect is a form of nonverbal communication used by a group; jargon is a form of verbal communication used by a group.
B
A dialect is a form of verbal communication used by a group; jargon is a form of nonverbal communication used by a group.
C
A dialect is a regional variation of a language; jargon is a language spoken by people in the same profession, trade, or group.
D
A dialect is a language spoken by people in the same profession, trade, or group; jargon is a regional variation of a language.
15

How can a disability cause communication barriers? Check all that apply.A disability that affects speech or hearing can make it more difficult to talk and listen.A disability that affects body movements can make it more difficult to communicate with body language.A disability that affects sight can make it more difficult to perceive nonverbal communication.People often speak in a different dialect to someone with a disability.People often feel unsure about how to talk with someone with a disability.

A
A disability that affects speech or hearing can make it more difficult to talk and listen.
B
A disability that affects body movements can make it more difficult to communicate with body language.
C
A disability that affects sight can make it more difficult to perceive nonverbal communication.
D
People often speak in a different dialect to someone with a disability.
E
People often feel unsure about how to talk with someone with a disability.
16

What are common causes of behavioral issues in patients? Check all that apply. dementiabody languagenutritionside effects from medicationsdisease

A
dementia
B
body language
C
nutrition
D
side effects from medications
E
disease
17

When encountering a patient who exhibits angry, demanding, aggressive, or inappropriate sexual behavior, what should a nursing assistant do?

A
leave the room, then avoid the patient to remain safe
B
scold the patient, then report the patient’s behavior to the nurse
C
sedate and restrain the patient, then follow the patient’s care plan
D
follow the patient’s care plan, then report the patient’s behavior to the nurse

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