Improving Responding Skills Answers

“I understand how you feel” is an example of an ________________ response.

“Hang on just a second, I need to take this call.” This statement violates which principle of active listening?

Threatening is an example of ________________.

Which of the following statements is true?

Effective responses are _____________.

Some people simply cannot be active listeners, no matter how hard they try.

Active listening can help our relationships in the workplace by helping to prevent misunderstandings.

An effective response is___________ and ___________.

_____________ occurs when you focus your attention on the speaker and make an effort to understand what is being said.

Paraphrasing is repeating back to the speaker his or her words, exactly as they were said.

“I understand how you feel” is an example of an ________________ response.

An effective response is___________ and ___________.

Effective responses are ________________.

Which of the following statements is false?

Which of the following statements is true?

“I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!” This statement violates which of the principles of active listening?

“Hang on just a second, I need to take this call.” This statement violates which principle of active listening?

_____________ occurs when you focus your attention on the speaker and make an effort to understand what is being said.