What does it mean to show empathy? Write a brief, empathetic statement.
Empathy means you show you understand how the other person is feeling. Student statements will vary.
In which situation would it be difficult to attend completely?
Why is it difficult to avoid trying to solve other’s problems during a conversation? What can you say instead of offering advice?
Student answers will vary.
Which of the following statements does not reflect the guideline to be descriptive in our responses?
“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?
Student answers will vary but should reflect the principles of effective responses (brief, timely, empathetic etc..)
What is active listening?
A listening process in which the listener focuses on the speakers needs and actively works to understand the speakers message.
A co-worker has come to you, asking advice about how to approach the supervisor about a raise. How can you respond, utilizing the principles of effective responses?
Student responses will vary, but must reflect the principles of effective responses.
A friend comes to you and says, “Mr. Johnson gave me an F on my paper and says I copied it, but I didn’t! I showed him the bibliography and the sources, but he doesn’t believe me! I’m going to drop the class.” Write a response that reflects the characteristics of effective responses.
Answers will vary but should reflect the characteristics of effective responses and active listening.
Write a brief dialogue that reflects the principles of paraphrasing, being ‘other’ focused and validating emotions.
Student responses will vary, but must show paraphrasing, ‘other’ focus and validating emotions.
Rewording and restating what the speaker has said is ____________.
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