Information Technology Education and Qualifications
Question 1 • CAREER EXPLORATION B (LAB)
Click this link to view O*NET’s Work Activities section for Computer User Support Specialists. Note that common activities are listed toward the top, and less common activities are listed toward the bottom. According to O*NET, what common work activities are performed by Computer User Support Specialists? Check all that apply.making decisions and solving problemsgetting informationstaffing organizational unitsinteracting with computersoperating vehicles and mechanized devicesupdating and using relevant knowledge
Answer
A
making decisions and solving problems
B
getting information
C
staffing organizational units
D
interacting with computers
E
operating vehicles and mechanized devices
F
updating and using relevant knowledge
Explanation
O*NET lists getting information, interacting with computers, updating and using relevant knowledge, and making decisions and solving problems among the common work activities for Computer User Support Specialists. These activities fit work such as diagnosing users’ technical issues and applying current technical knowledge to resolve them. Staffing organizational units and operating vehicles or mechanized devices are not common activities for this occupation.
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