21st-Century Skills: Business Letter Answers

2 verified answers4 views

Where should your name appear on a business letter?

Your name should appear only in the closing and your signature.

Your name should appear in the heading, closing, and your signature.

Your name should appear only at the end with your signature.

Your name should appear only in the heading with your address.

Why is a business letter preferable to a phone call?

A business letter provides a record of the contact with all of the details.

A business letter allows for a quicker response from the customer service department.

A business letter is the only way businesses will respond to complaints these days.

A phone call is preferable for all complaints.

Did you find these answers helpful?

More from this Course