Amanda is in a meeting with her teammates. They are trying to come to an agreement on new patient information software. They are having trouble agreeing on a system, so Amanda lays out the pros and cons of each person’s opinion. What is she using?

Amanda is helping the team compare the advantages and disadvantages of each proposed system so they can reach an agreement. That is part of negotiation: considering different viewpoints and working toward a mutually acceptable decision. Listening helps her understand the opinions, but laying out their pros and cons to find agreement uses negotiation skills.

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