The Four Areas of Information Technology Employment Answers

Which of the following scenarios describes an IT professional using good methods to protect passwords and system access of users? Check all of the boxes that apply.

Select the answer that best describes the activity that can cause harm. A customer service employee makes a copy of the company’s photo-editing software for a friend.

Select the answer that best describes the ethical guideline followed in each scenario.A customer calls the support center of a company to get advice on which digital camera is best for her needs. The customer support employee listens to her needs and provides recommendations appropriate for her.

A patient calls the insurance company’s call center to be directed to the on-call nurse. The patient provides his Social Security number, date of birth, and policy number to the call center employee so his call can be transferred appropriately. The employee makes sure not to say the patient’s Social Security number out loud.

Which of the following scenarios describes an IT professional using the Internet and computer system access in an unprofessional or inappropriate way? Check all of the boxes that apply.