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AssignmentMultiple Select

Positive Personal Qualities in the Workplace

Question 1 • TX-Business Information Management (BIM) I

Select all the conflict resolution techniques that apply.Techniques for resolving conflict include:

Answer
A
addressing the conflict immediately.
B
pointing out what's wrong with both sides.
C
listening to both sides' viewpoints.
D
getting both sides to agree on what the problem is.
E
getting both sides to brainstorm solutions.

Explanation

Effective conflict resolution starts by addressing the disagreement rather than letting it grow. Listening to both viewpoints and helping everyone agree on what the problem is builds a shared understanding; then both sides can brainstorm possible solutions. Simply pointing out what is wrong with each side is likely to increase defensiveness, not resolve the conflict.

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