Certification Answers

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Which of the following is an example of nonverbal communication?

A
explaining something to someone
B
listening to someone talk
C
writing a letter
D
making eye contact
3

Which of the following best describes a leader?

A
a person who keeps customer information confidential
B
a person who motivates others and models good behavior
C
a person who has good nonverbal communication skills
D
a person who is good at reading
4

Which of the following are helpful strategies for time and task management? Check all of the boxes that apply.

A
Create a list of things you will not be able to get to on time.
B
Prioritize the tasks.
C
Keep a clean workspace.
D
Schedule the time you will spend on each task and track your progress.
E
Stay focused and avoid distractions.
F
Ask for help only after missing a deadline.

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