Patient Care Approaches Answers

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What is the best example of good interpersonal skills?

observing nonverbal gestures made by another person

making assumptions about the emotions of another person

telling another person how they should respond to situations

explaining a complete set of information to another person

Which of the following is the best way for healthcare professionals to demonstrate sensitivity?

show care, concern, and understanding in patient care

show more sensitivity to some patients than others

spend as little time as necessary with sensitive patients

demonstrate more sensitivity for certain beliefs over others

Which statement best describes a common belief about maintaining eye contact?

Maintaining eye contact while communicating is rude or inappropriate in some cultures.

Maintaining eye contact with a doctor is most likely a sign that a patient is disinterested.

Maintaining eye contact while communicating is important in all cultures.

Maintaining eye contact while communicating makes all people uncomfortable.

Which example best demonstrates proper respect for cultural diversity?

A healthcare worker doesn't attempt to communicate with patients that do not speak English because of embarrassment.

A healthcare worker remarks that patients who do not speak English might be better served at a different facility.

A healthcare worker apologizes to a patient for laughing out loud by accident at the cultural attire worn by the patient's family.

A healthcare worker learns that her assigned patient is from another country and studies that culture’s common greetings and gestures.

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