Principles of Communication Answers

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1
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Which is not an example of effective usage and interpretation of verbal messages?

A
responding with a courteous call to a rude message left on an answering machine or voice mail
B
asking a group member for assistance with a project
C
reading an assigned passage
D
gesturing for a friend to be quiet
2
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Which scenario is most likely to lead to miscommunication?

A
presentation of a case study
B
text-based computer-mediated communication between two friends
C
celebratory speech from the head coach
D
an audio book of the latest best selling novel
3

Which of the following would not affect the outcome of a job interview?

A
body language
B
clothing
C
grammar
D
interviewer’s clothing
4

Which principle of effective communication is vital for a small task oriented group to be successful?

A
create a strong and clear thesis statement
B
establish a group action plan
C
listen and respond carefully to others
D
appoint a good leader
5

Which of the following is an example of effective listening skills?

A
finding a bargain at a sale
B
looking up a word you don’t know
C
ignoring a person you dislike
D
reaching a compromise with a colleague
6

Which of the following is an example of adapting messages to others?

A
attending a sign language class
B
a student reading a passage to the class
C
a counselor listening to his patient
D
a mom talking to her toddler using simpler words
8

Which is not an example of adapting messages appropriately?

A
being respectful of another’s cultural background
B
doctor giving instructions to a patient using simple medical terms
C
mom scolding her son harshly
D
lowering your voice in a movie theater
9

_________ and ___________ tend to be frequently misinterpreted in computer-mediated communication.

A
Sarcasm; criticism
B
Body language; sarcasm
C
Body language; criticism
D
Syntax; nonverbal messages
10

Which of the following is not an example of thoughtful message encoding?

A
using constructive criticism when evaluating a contest entry
B
speaking to someone in their own language when traveling to another country
C
dressing in a nice gown for a formal event
D
issuing a loud, angry complaint about the meal you just had in a restaurant
12

Which of the following is an example of interpreting verbal messages effectively?

A
answering a teacher’s question correctly
B
arriving on time for work
C
enrolling in a foreign language class
D
being aware of the hand gestures you use in conversation

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