Reading and Writing Answers

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The first thing you must consider in any type of communication is ______.

A
The type of communication
B
The style of communication
C
The purpose of the communication
D
The timing of the communication
2
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Writers should avoid jargon because jargon ______.

A
Takes too long to use
B
Limits what ideas can be explored
C
Conveys too much information
D
Is difficult for many to understand
3

Written communication involves the exchange of information between a sender and a ______.

A
Transcriber
B
Receiver
C
Author
D
Customer
4

Comprehension and speed are the two most important traits in reading for business.

A
T
B
F
5

The purpose of a memo is to _____.

A
Quickly send information around the world
B
Inform company employees of important news
C
Send serious and important information to clients
D
None of the above
6

In e-mails, it is okay to send messages that are _____.

A
Aggressive and mean-spirited in nature
B
Filled with text abbreviations, like LOL and TTYL
C
Private in nature or contain secure information
D
Meant for company employees and executives
7

When it is necessary to inform a customer about a delay in their order, the proper communication format should be a ______.

A
Business memo
B
Business letter
C
Friendly letter
D
E-mail
8

Stopping to take notes makes it harder to remember the details of something you’ve read.

A
T
B
F
9

Well organized business writing uses short sentences and paragraphs.

A
T
B
F
10

Once a person enters the workforce, they do not have to read much.

A
T
B
F

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