Which of these items are steps in the process of a root-cause analysis? Select all that apply.

Root-cause analysis starts by clearly describing the problem and its symptoms, then gathering evidence about what happened. Next, investigators identify possible causal factors and determine which factors were the root causes. Finally, they recommend and put solutions into practice to prevent the problem from recurring. Writing a narrative or making a checklist or illustration may help document an event, but those are not core steps in the analysis process.

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