Speaking and Listening Answers

Taking notes on a customer complaint is a form a communication.

The use of encouraging body language might include ______.

You should write down everything a speaker says when you take notes.

Which of the following is NOT considered a form of communication?

In order to make sure that audiences can correctly identify your mood and attitude during speech, it is necessary to make sure you have correct _____.

Dennis is going to be talking to his boss about wanting a raise. The purpose of his communication is to ______.

It is important for a speaker to understand the needs of the audience because _____.

In order to make sure that audiences can correctly identify which words you are using, it is necessary to make sure you have correct _____.

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.

In active listening, it is important to ______.

Taking notes is likely to increase your _____.

The key to effective communication is ______.

If you don’t understand a point made by a speaker, it is okay to _____.

Whether speech is going to be delivered before one or one hundred people, the speaker should:

If a speaker sounds angry or confused when they talk, they are using _____.

If speakers tend to rush their ideas as fast as they can speak, they should work on their _____.