AnswersIntroduction to Business - EL3501 BCommunication Skills

Study Guide and Quiz Answers

10 verified answers1 views
1
Free Preview

The people who are working for and supporting a company's success are also known as what?

A
Sales leads
B
Prospects
C
Authoritative managers
D
Human resources
2
Free Preview

___________ is a collection of attitudes, values, and behaviors shared by a group of people.

A
Negotiation
B
Nonverbal communication
C
Sarcasm
D
Culture
3

Clear, accurate writing is a way for you to show what quality?

A
Collaboration
B
Initiative
C
Professionalism
D
Emotional intelligence
4

A person who can imagine the experience of someone else's emotions has what ability?

A
Discipline
B
Empathy
C
Optimism
D
Motivation
5

Which of the following roles is the active head of the company?

A
COO
B
CEO
C
CFO
D
President
6

What is a prejudice?

A
An oversimplified or inaccurate assumption shared by a group of people
B
A situation in which an employee can take unfair advantage of his or her position in the company
C
When a person is treated unfairly and worse than others
D
A judgment or opinion made before becoming fully informed about a topic
7

What is etiquette?

A
The amount of work an employee completes in a specific amount of time
B
A person's feelings and outlook about something
C
A collection of standards that define proper social behavior in a specific community
D
The end result of an employee's work behavior
8

Which of the following nonverbal signals is most likely to show confidence?

A
Slouching
B
Sarcasm
C
Eye contact
D
Sitting far apart from other people
9

Which of the following is an example of active listening?

A
Sitting far away from the speaker with arms crossed
B
Interrupting the speaker frequently and changing the subject
C
Staying focused and paying attention to the speaker
D
Fidgeting and looking around the room
10

Which of the following things could a company do to encourage innovation?

A
Limit collaboration between employees
B
Encourage stereotyping and discrimination
C
Reward employees who show creativity and who lead positive changes
D
Pay a higher salary to employees who are assertive
11

Which of the following nonverbal signals is most likely to show confidence?

A
Slouching
B
Sarcasm
C
Eye contact
D
Sitting far apart from other people
12

Clear, accurate writing is a way for you to show what quality?

A
Collaboration
B
Initiative
C
Professionalism
D
Emotional intelligence
13

The people who are working for and supporting a company's success are also known as what?

A
Sales leads
B
Prospects
C
Authoritative managers
D
Human resources
14

What is a prejudice?

A
An oversimplified or inaccurate assumption shared by a group of people
B
A situation in which an employee can take unfair advantage of his or her position in the company
C
When a person is treated unfairly and worse than others
D
A judgment or opinion made before becoming fully informed about a topic
15

Which of the following things could a company do to encourage innovation?

A
Limit collaboration between employees
B
Encourage stereotyping and discrimination
C
Reward employees who show creativity and who lead positive changes
D
Pay a higher salary to employees who are assertive
16

____________ is the ability to stand up for your own interests and to ask for what you want.

A
Discipline
B
Arrogance
C
Assertiveness
D
Discrimination
17

___________ is a collection of attitudes, values, and behaviors shared by a group of people.

A
Negotiation
B
Nonverbal communication
C
Sarcasm
D
Culture
18

What is etiquette?

A
The amount of work an employee completes in a specific amount of time
B
A person's feelings and outlook about something
C
A collection of standards that define proper social behavior in a specific community
D
The end result of an employee's work behavior
19

A manager who involves members of the team in decisions is using which management style?

A
Authoritarian
B
Hands-off
C
Participative
D
Autocratic

Did you find these answers helpful?