Writers should avoid jargon because jargon ______.
Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.
If a speaker misunderstands their purpose, what could go wrong?
A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.
Having unnecessary fluff in your comments can _____.
In order to make sure that audiences can correctly hear all the syllables of the words you are speaking, it is necessary to make sure you have correct _____.
What are the benefits of organizing your thoughts before you begin to speak?
If you organize your thoughts before you begin to speak, you can avoid sounding muddled and confused. If your thoughts are organized, your audience can more easily follow the logic of your statements or arguments, and they are more likely to remember your ideas.
Why might you take notes when a customer is filing a complaint?
If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer’s opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.
When choosing a font for your electronic communications, you should NEVER select ______.
After you are done taking notes from a speaker, you should _____.
What is the difference between skimming and previewing?
Skimming involves the reader going through the body text quickly reading first sentences in written works. This allows them to quickly learn much about the text without investing much time. Skimming works best for articles and other long pieces, like newspaper stories and reports. Previewing involves the reader looking over the features of the text, like titles, headings, and key terms, to get a general idea of what the work is about. The table of contents, index or chapter and section headings of a work are the most effective places to practice this skill.
What is the purpose of active listening?
The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.
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