Topic Test Answers

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In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
3

Which of the following scenarios represents a safe situation for the child?

A
A child gets yelled at by parents and blamed for things they did not do, but they never lay a finger on them.
B
A parent constantly protects a child during the other parent's mood swings and aggression.
C
Parents occasionally argue after the child is in bed, but it's not frequent nor does it happen in front of the child.
D
all of the above
4

Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
5

Identify the statement that does NOT demonstrate active listening.

A
"So what I heard you say was __________."
B
"What did you mean by __________?"
C
"Sorry, I was distracted. Could you repeat __________?"
D
"I guess you must have felt __________."
8

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above
12

Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
13

Where can acts of violence be seen today?

A
on television and in the movies
B
in video games
C
in the community
D
all of the above
18

Which of the following is necessary to resolve conflict?

A
patience with the conflict resolution process
B
willingness to engage the other party
C
support of all involved parties
D
all of the above
19

Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
20

Which of the following statements is NOT true for aggressive communicators?

A
criticize, blame, or attack others
B
speak loudly and overbearingly
C
listen well
D
use humiliation and intimidation

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