Topic Test Answers

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1
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One benefit of repeating the self improvement process is that you can ______.

A
Pay lower fees to plan and maintain the new goal
B
See everything with fresh eyes
C
Use skills and information from previous goals
D
Reduce the time spent improving at work
3

A writer, an illustrator, a publisher and an agent would form a ______.

A
Functional team
B
Cross-functional team
C
Management team
D
Corporate team
4

One benefit of repeating the self improvement process is that you can ______.

A
Pay lower fees to plan and maintain the new goal
B
See everything with fresh eyes
C
Use skills and information from previous goals
D
Reduce the time spent improving at work
6

During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.

A
Is likely to make your side victorious
B
Helps you prove that you are a good communicator
C
Establishes a common ground for discussion
D
Helps an arbiter agree to choose your plan
8

Which of the following would be a benefit of a cross-functional team?

A
Redundancy allows mistakes to be corrected quickly
B
Focused attention can be given to tasks
C
A range of backgrounds enriches their work
D
Higher level technical ideas can be discussed
9

In dangerous professions like law enforcement and construction, women are ______.

A
Unable to find work
B
Respected professionals
C
Are thought to be incapable of this work
D
Minor consultants
10

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.

A
Fight for your side until the other person agrees
B
Step aside and let the other person prevail
C
Use ad hominem arguments until a mediator steps in
D
Allow the other person to compromise their position
11

It is important to define the problem during conflict resolution because both parties ______.

A
Are likely to begin arguing afterwards
B
Need to agree on the problem to solve it
C
Want a copy of the problem to give to the arbiter
D
Are likely to practice active listening during the process
14

When workers make fewer mistakes and do better work, it reduces ______.

A
Management and waste
B
Waste and rework
C
Rework and Innovation
D
Innovation and Management
15

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary
16

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?

A
“You are not communicating well to me.”
B
“I feel like we are not communicating well.”
C
“You need to make sure we are communicating.”
D
“I’m sure that you can communicate better.”
19

In the past, workers would usually complete ______.

A
A variety of tasks on a daily basis
B
The same tasks every day
C
Thinking based work
D
Management intensive work
20

A good team member will actively listen, which means they will ______.

A
Listen while looking at the notes they are taking
B
Constantly look for new things to listen to
C
Use body language to understand how a speaker feels
D
Listen to multiple people all at once

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