Review the structure and form of the following letter of complaint below and answer the question that follows. Fred Miles, ManagerBooks 4 You1902 West Anywhere DriveSomewhere, NY Dear Mr. Miles: Last week I purchased a complete hardcover set of the Resolution series by Janet Fredericks. Unfortunately when the package arrived, it was not only smashed, but several of the books had received water damage and one was missing. I have done business with your company for years and am extremely disappointed in the quality of this delivery. I would appreciate a shipment of a new set and instructions on how to return the damaged books, at your expense. Thank you for your prompt attention to this matter. Sincerely, Melissa Short What can be done to improve this letter? I. editing for correctness II. adding a reasonable solution III. including the sender’s address
The letter already proposes a reasonable solution: sending a replacement set and providing instructions for returning the damaged books at the company’s expense. Its wording is understandable and has no clear correctness errors to edit. It should include Melissa Short’s address so the recipient can identify or reply to the sender; therefore, the improvement is III only.
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