Topic Test Answers

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1
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The purpose of sending a thank-you letter after an interview is to _____.

A
increase name recognition
B
demonstrate good manners
C
reiterate interest in a position
D
reinforce qualifications
E
all of the above
2
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Which of the following is a characteristic of a structured interview?

A
Conducted by an owner or manager
B
Has a planned set of questions
C
Informal and conversational
D
Brings out interviewee's personality
3

A(n) _____ is a formal meeting between an employer and a job applicant

A
background check
B
gatekeeper
C
interview
D
personality test
4

Which of the following is an example of a stress question?

A
What type of work do you enjoy the most?
B
What is your greatest weakness?
C
How would you describe yourself?
D
Why are you interested in this position?
5

What information should be included in the opening paragraph of a thank-you letter?

A
Mention skills that were omitted during the interview
B
Reinforce any points perceived as weaknesses
C
Mention looking forward to a response
D
Reinforce interest and fit for the position
6

Communication may account for as much as _____ of a hiring decision.

A
25%
B
40%
C
65%
D
80%
7

Which of the following is an example of a behavioral question?

A
Why do you want to leave your current job?
B
Have you ever been fired from a job?
C
Describe an experience when you dealt with an angry customer.
D
How would you describe yourself?
8

Which of the following is NOT an example of nonverbal communication?

A
Using facial expressions
B
Talking on the telephone
C
Making eye contact
D
Making hand gestures
9

To dress for success you should wear heavy perfume or cologne and use lots of hairspray.

A
T
B
F
10

If you have to reject a job offer because it isn't what you wanted, what is the best step to take?

A
Say no at the interview to save the employer time
B
Do not call the interviewer back
C
Call the interviewer back, thank them, and give a reason for your answer
D
Call the interviewer and let them know you would never work for them
11

Correct verbal communication during an interview includes _____.

A
a pleasant tone of voice
B
positive vocabulary
C
correct grammar and word choices
D
all of the above
12

Many employers don't focus on an applicant's job skills. Instead, they say the most important thing is _____.

A
the perfect résumé
B
the best previous work experience
C
new shoes
D
the right attitude
13

Tracy recently had an interview at the local pet store and was offered a position. After weighing the pros and cons, she determined the job was not the right fit for her. How should Tracy follow-up with her job offer?

A
Tracy should send the pet store a rejection letter.
B
Tracy should call the interviewer, politely reject the offer, and thank them for the opportunity.
C
Tracy does not need to do anything.
D
Even though she is not taking the position, Tracy should ask for a job offer letter to include in her career portfolio as evidence of her employability.
14

Expected professional behavior based on courtesy and cultural norms defines _____.

A
dinner rules
B
appropriate dress
C
business etiquette
D
office procedures
15

The purpose of this category of interview questions is to obtain factual information about the interviewee.

A
General information questions
B
Behavioral questions
C
Character questions
D
Stress questions
16

An interviewer can form a strong opinion of you within the first 30 seconds of meeting you.

A
T
B
F
17

The process of sending and receiving messages with words defines _____.

A
verbal communication
B
nonverbal communication
C
open communication
D
empty communication
18

When conducting a mock interview, it is not necessary to dress in interview clothing.

A
T
B
F
19

During an interview you should be modest about your skills and abilities.

A
T
B
F
20

The purpose of this category of interview questions is to learn about the interviewee’s personal attributes.

A
General information questions
B
Behavioral questions
C
Character questions
D
Stress questions

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