Topic Test Answers

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1
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A writer, an illustrator, a publisher and an agent would form a ______.

A
Functional team
B
Cross-functional team
C
Management team
D
Corporate team
2
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One benefit of repeating the self improvement process is that you can ______.

A
Pay lower fees to plan and maintain the new goal
B
See everything with fresh eyes
C
Use skills and information from previous goals
D
Reduce the time spent improving at work
3

Matchsticks Incorporated is only able to fund one commercial this year, so they put Ted and Albert each in charge of a separate team. The teams will compete to create a commercial pitch. The team whose pitch is chosen will receive a raise. Ted and Albert, who used to be good friends, have started getting angry at each other because they each want the raise but only one of them can receive it. This is an example of a conflict based on ______.

A
Personality differences
B
Poor communication
C
Scarce resources
4

"An individual is unique and does not speak for or represent anything other than themselves." This statement is an argument against ______.

A
Gender
B
Diversity
C
Stereotypes
D
Ethnicity
5

If you do not respect someone ______.

A
They have not earned it
B
They will not respect you
C
They have to work harder
D
They are unable to improve
6

Even when maintaining open communication, you should not discuss ______.

A
Your work habits
B
Your workload
C
Your personal life
D
Your filing system
7

Which of the following would be a benefit of a cross-functional team?

A
Redundancy allows mistakes to be corrected quickly
B
Focused attention can be given to tasks
C
A range of backgrounds enriches their work
D
Higher level technical ideas can be discussed
8

Simplified and inaccurate beliefs about groups of people are called ______.

A
Ethnicity
B
Diversity
C
Stereotypes
D
Distinctions
9

New viewpoints and ideas are valuable to companies because it allows them to ______.

A
Challenge old ways of thinking
B
Steal competitors ideas
C
Write books about improving businesses
D
Stay fresh without changing anything they are doing
10

Jealousy in the workplace can be detrimental to the natural formation of ________ between employees.

A
Self management
B
Confidence
C
Respect
D
Empathy
11

It is possible to succeed in practicing business etiquette by simply ______.

A
Being courteous and thoughtful
B
Sticking to your opinions stubbornly
C
Making more money than anyone else
D
None of the above
12

John and Henry are both workers at a retail store. Their direct supervisor has told them to maintain quick service above all else. Later, their customer relations director tells them that they should always work to maintain excellent customer service above all else. Both John and Henry are confused as to what their priorities should be. This is an example of a conflict based on ______.

A
Personality differences
B
Power struggle
C
Poor communication
D
Jealousy
13

Which of the following statements is the best way to state your position in a conflict?

A
“I am concerned you aren’t telling people the truth about me.”
B
“I feel betrayed by what was said about me.”
C
“You aren’t telling me what you tell other people.”
D
“You need to let me know what you think about me to my face.”
14

Which of the following is an example of a functional team?

A
A plastic surgeon, a dentist, a nurse, and a health insurance specialist consulting for a burn victim
B
A teacher, a principal, four parents, three students and a school board member building a school schedule
C
Four architects working to complete plans for a new corporate office building in downtown New York
D
An accountant, a lawyer, and a paralegal giving advice to a corporate manager with legal problems
15

When workers make fewer mistakes and do better work, it reduces ______.

A
Management and waste
B
Waste and rework
C
Rework and Innovation
D
Innovation and Management
16

A good communicator will focus on speaking and ______.

A
Email messages
B
Body language
C
Listening
D
Telling jokes
17

Your body’s automatic, physical response to conflict is called ______.

A
Violence
B
Conflict
C
Stress
D
Drama
18

The harm of stereotypes are likely to be aggravated in ________.

A
Learning situations
B
Conflict situations
C
Living situations
D
Realistic situations
19

Teams have better communication than other workers because they get to ______.

A
Know each other better
B
Attend communication seminars
C
Earn extra benefits packages
D
Use better telephones
20

Which of the following tasks would be the best way to improve Benny’s sociability?

A
Ask him to complete a chore every night.
B
Ask him to practice the flute once a week
C
Ask him to talk to people twice a day
D
Ask him to clean his desk three times a day

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