Troubleshooting Technology Issues

Question 1

What are indications of a computer hardware problem? Check all that apply.The printer is printing in black and white.The keyboard keys are getting stuck.The computer monitor is going blank.The pointer of the mouse freezes.The images on the monitor look sharp.

Revolt · Accepted Answer

The keyboard keys are getting stuck.; The computer monitor is going blank.; The pointer of the mouse freezes.

Question 2

What are signs of a computer software problem? Check all that apply.The computer reboots itself.The keyboard does not work.Documents shut down on their own.Programs freeze suddenly.The computer runs slowly.

Revolt · Accepted Answer

The computer reboots itself.; Documents shut down on their own.; Programs freeze suddenly.; The computer runs slowly.

Question 3

How can you troubleshoot Internet access problems?

Revolt · Accepted Answer

Delete items from the cache, check your Internet connection, and try using a different browser.

Question 4

When receiving help, what information should you prepare to discuss? Check all that apply.computer make and modelsoftware name and datefavorite website to usethe nature of the problemname of your web browser

Revolt · Accepted Answer

computer make and model; software name and date; the nature of the problem; name of your web browser

Troubleshooting Technology Issues Answers

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