Use Data Structures — Cumulative exam

Question 10 • Introduction to Information Technology - EL3701

Which is true of diagnosing and troubleshooting?

Answer

Diagnosing attempts to identify the source of a problem, while troubleshooting looks for the nature of the problem.

Diagnosing is used to fix problems with hardware, while troubleshooting is used to fix problems in program code.

Diagnosing looks for the nature of the problem, while troubleshooting attempts to identify the source of the problem.

Diagnosing is used to fix problems in program code, while troubleshooting is used to fix problems with hardware.

Explanation

Diagnosing determines what kind of problem is occurring—the problem’s nature. Troubleshooting then investigates to locate its cause or source. Therefore, choice C is correct; choices B and D incorrectly divide the tasks by hardware versus program code.

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