Describe the type of conversation that would be most appealing to a time-oriented listener.
A time oriented listener would want a brief, to the point conversation.
Which statement reflects a culture that would be categorized as “feminine”?
Lucy: “Mr. Smith is refusing to accept my science project because he says my paper isn’t long enough! I just don’t understand; I worked so hard on that and now it was all a waste of time.”Peter: “Don’t worry, you can always enter again next year.”Lucy: “I don’t know why I bother talking to you, you don’t listen to a word I say!”What communication difference (or differences) led to the misunderstanding between Lucy and Peter?
Lucy and Peter’s conversation reflects the emphasis women place on emotions and the emphasis men place on problem solving. Lucy expected Peter to understand her emotions while Peter offered a solution to the problem.
Which statement reflects a culture that values collectivism?
List the reasons men communicate.
Men communicate in order to: share information and accomplish a task.
Rewording and restating what the speaker has said is ____________.
What is your listening style? Provide an example to support your assessment of your listening style.
Student answers will vary. Examples could include things such as “I prefer to listen for detailed information” or “I like discussing my friends thoughts and feelings”.
When we _____________ differences in people we run the risk of isolating ourselves, which in turn becomes a(n) ____________________ in intercultural communication.
Write a brief dialogue that reflects the principle of asking thoughtful questions and listening to the response.
Answers will vary.
Describe a situation in which you were hearing but not necessarily listening.
I might hear a family member talking while I am focused on a video game. The sound reaches my ears, but I am not paying attention to or processing what they are saying.
What is the definition of hearing?
the physiological process of decoding sounds
What steps can you take to overcome barriers created by different communication codes?
Answers will vary but could include things such as; learning a new language, trying to learn key phrases in new languages, become familiar with different nonverbal communication norms or relying on an interpreter.
___________ is not a component of hearing.
“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?
Student answers will vary but should reflect the principles of effective responses (brief, timely, empathetic etc..)
Lucy: “Mr. Smith is refusing to accept my science project because he says my paper isn’t long enough! I just don’t understand; I worked so hard on that and now it was all a waste of time.”Peter: “Don’t worry, you can always enter again next year.”Lucy: “I don’t know why I bother talking to you, you don’t listen to a word I say!”What adjustments can Lucy and Peter each make to their communication, in order to avoid misunderstandings like this in the future?
Lucy can express that she simply wants Peter to listen and offer support, without trying to solve the problem. Peter can try to refrain from offering advice and simply express his empathy for Lucy’s feelings.
How does a difference in cultural contexts affect communication?
A very detailed description of project requirements would appeal most to a ____________.
“I totally understand. I would have been so angry if that happened to me.” This is an example of ___________.
What is your listening style? Provide an example to support your assessment of your listening style.
Which of the “Effective Listening Strategies” do you need to improve on? What steps will you take to improve?
Answers will vary but should refer specifically to one of the 5 “Effective Listening Strategies” and should describe specific steps the student can/will take to improve.
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