Unit Test — Unit test Answers

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Which of the following is an example of using nonverbal communication to substitute for verbal communication?

A
holding up a hand to indicate you do not wish to be interrupted, while mouthing the words, "not now."
B
holding a finger over your mouth to ‘shhh’ someone, nodding your head to say yes
C
gesturing towards the door while saying, “Let’s go”
D
clapping after a performance, yelling/cheering during a sporting event
4

Nonverbal communication relies on _________________.

A
multiple channels
B
continuous feedback
C
ambiguous interpretation
D
finite and rigid language
6

How can a person avoid polarization?

Answer:

One can avoid polarization by using positive language in order to reach a compromise. You should also try to avoid using absolutes in your language.

9

Which of the following is an example of how words affect people?

A
Listening to upbeat songs and feeling happier
B
Watching a presidential speech and becoming inspired to do more
C
Reading a book on the Civil War and buying war memorabilia
D
All of the above
14

Which of the following does not reflect the first step of effective communication?

A
picking a topic for discussion
B
clarifying the reason for today’s meeting
C
setting goals for the project
D
asking for feedback on the project’s progress
20

How can physical environment affect behavior? Give at least 2 examples to support your response.

Answer:

Physical environment can influence how we communicate and what we communicate. We are more likely to communicate in comfortable environments. In unfamiliar physical environments we may behave differently than in places we are familiar with and comfortable. Examples will vary.

26

Why are words powerful?

Answer:

Words are powerful because they can create and label experiences. We use language in order to describe what we’re going through. Words also shape and reflect culture.

30

Why is it important to focus on others’ needs when communicating online?

Answer:

It is important to consider others needs so that your online communication is not harmful to others and to your relationships.

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