Colby works as a shipping clerk for a major package delivery service. Some of his daily tasks include tracking shipments and entering orders. Which aspect of the Information Technology cluster would he most likely be trained in?

Tracking shipments and entering orders involve storing, organizing, and retrieving information about packages and customers. Those tasks most directly use databases, so Colby would most likely be trained in databases. Networking connects computers, hardware refers to physical devices, and software is a broader category of programs.

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