18
QuizMultiple Choice

Test — Test

Question 18 • Personal Care Services

Suppose you have received a service with which you are disappointed. Which of the following is a good use of effective messaging to get your point across?

Answer
A
Do not anything directly, but make sure she knows you are unhappy.
B
Tell the person who performed the service that you think she lacks the skills necessary to do the job.
C
Send an e-mail to the worker's boss expressing your anger.
D
Explain what you think went wrong and ask for it to be corrected.

Explanation

Effective messaging is direct, specific, and focused on solving the problem. Explain what you believe went wrong and ask for a correction. This communicates your concern clearly without making a personal attack or relying on hints or anger.

AI-written and checked against the verified answer.

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