Read the scenario, and then answer the question that follows.A manager wants to hire a new technician for the help desk that typically assists clients with simple computer problems over the phone. Who is the manager most likely to hire?
Answer
A
a visually oriented graphic designer with a strong attention to detail
B
a business oriented, team player with good financial skills
C
a tough-minded, computer programmer with advanced computer skills
D
a customer service oriented, problem solver with strong communication skills
Explanation
A help-desk technician who assists clients over the phone needs to understand their problems, explain solutions clearly, and provide patient, helpful service. A customer service-oriented problem solver with strong communication skills best matches those duties; advanced programming or graphic-design skills are less relevant to routine support calls.
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