Read the scenario below, and then answer the question.Joe’s doctor told him that he needs to have his appendix removed because the organ has become infected. Joe is nervous because he has never had surgery before.What is the best way for Joe’s doctor and the clinic’s staff to help make Joe feel less nervous?
Answer
A
Show Joe a video that describes appendix surgery and what to expect before, during, and after the surgical procedure.
B
Reassure Joe by telling him that having one’s appendix taken out is no big deal, and that people have this procedure done all the time.
C
Tell Joe that having his appendix removed will make his life easier in the long run.
D
Give Joe a college textbook on common surgical procedures.
Explanation
The best way to ease Joe’s nervousness is to give him clear, understandable information about what will happen before, during, and after surgery. A video can explain the procedure and help him know what to expect. Simply saying surgery is “no big deal” may dismiss his feelings, while a college textbook may be too difficult or overwhelming.
AI-written and checked against the verified answer.