20
QuizMultiple Choice

Organizational Communication — Unit test

Question 20 • *CR Speech (ELECTIVE, 1 semester, E6001OX)

What is the first step one should take to become more cooperative in your conflict management ?

Answer
A
manage information
B
manage both problems and solutions
C
manage your expectations
D
manage your emotions

Explanation

The first step toward being more cooperative in a conflict is to manage your emotions. Staying calm makes it easier to listen, understand the other person’s perspective, and work together on problems and solutions. Therefore, the best answer is “manage your emotions.”

AI-written and checked against the verified answer.

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