Marketing, Sales, and Service Education and Qualifications — Unit test
Question 4 • CAREER EXPLORATION B (LAB)
Arnaldo is applying for a job as a cashier. He tells the interviewer that he has his bachelor’s degree in Marketing and has experience with a cash register. He also mentions that he has great math skills. When asked about how he handles rude customers, Arnaldo says that he is good at ignoring them and focusing on pleasant people. When asked how he handles working in a team, he says that he prefers to work alone but has great communication skills and is a good teammate. Which of Arnaldo’s statements may cost him the job?
Answer
A
that he prefers to work alone but has great communication skills and is a good teammate
B
that he is good at ignoring rude people and focusing on pleasant people
C
that he has a bachelor’s degree in Marketing
D
that he has experience with a cash register
Explanation
A cashier needs to respond professionally to all customers, including people who are rude or difficult. Saying he ignores rude customers may suggest that he would not address their needs or resolve problems. His education, cash-register experience, and math skills are relevant strengths, while his teamwork statement is less concerning than his approach to customer service.
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