Fernando is a nursing assistant who is working with a patient. The patient will not look at him when he makes eye contact, and the patient's father answers the questions Fernando asks the patient. Fernando notices the patient's nonverbal communication and asks another question directly of her, which her father again answers. Fernando assumes the patient is either not paying attention or is rude. Which did Fernando do incorrectly?
Answer
A
ask the patient additional questions
B
direct the questions to the father
C
make assumptions about the patient
D
notice the patient's nonverbal communication
Explanation
Fernando did notice the patient’s nonverbal behavior and asked her questions directly, but he concluded that she was inattentive or rude without checking what might explain her behavior. A patient may avoid eye contact or rely on a family member to answer for many reasons, including cultural or personal preferences. The incorrect action was making assumptions about the patient.
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