AnswersAL-Career PreparednessProject Management Skills

Project Management Skills — Unit test Answers

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1
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Which action is the best example of appropriate e-mail use at work?

A
providing urgent updates
B
sending meeting reports
C
sharing personal finances
D
giving criticism to someone
2
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Read the following scenario, and then answer the question below.Olivia walks to a coworker’s empty desk to borrow a pen and sees that the coworker has an open e-mail confirming her last paycheck deposit. Olivia reads the e-mail. She is upset to learn that the coworker makes more than she does. She tells her best friend her coworker’s salary in an e-mail. Which principles of Internet etiquette is Olivia breaking?

A
not sending repeated, unwanted e-mails
B
avoid engaging in angry online chats
C
respecting others by not shouting
D
protecting the privacy of others
3

If you have an idea to improve a complex software process at work, what is the most effective way to communicate this idea?

A
Notify your boss of your plans in an email you write quickly, without carefully proofreading it.
B
Start to implement your idea immediately so others can see how you expect it to work.
C
Tell your coworkers that you think you have a way to improve the process.
D
Organize your thoughts and present the idea to your boss in a written report.
4

Which task should happen during the planning stage of a project?

A
reflect on the project outcomes
B
prevent set-backs
C
determine the budget
D
reschedule to account for project updates
5

Read the following scenario, and then answer the question below.Kim is assigned to write an important company report with Philip and Tara, her coworkers. Because Kim prefers to work alone, she decides to do the report herself without telling her boss or her assigned coworkers.Which inappropriate work behavior is Kim exhibiting?

A
gossiping and harassing coworkers
B
shifting blame in a negative situation
C
passing off assigned work to coworkers
D
refusing to collaborate on team projects
6

When a customer makes a request or complaint, the goal of customer service is to

A
restore positive relations with the customer.
B
restate and share the customer’s level of frustration.
C
end the interaction with the customer as quickly as possible.
D
show the customer how to remain calm and courteous.
7

What is the difference between entrepreneurial and bureaucratic organizations?

A
Entrepreneurial organizations have a flat and centralized structure, while bureaucratic organizations have a hierarchical structure.
B
Bureaucratic organizations have a flat and centralized structure, while entrepreneurial organizations have a hierarchical structure.
C
Entrepreneurial organizations are common to large corporations, while bureaucratic organizations are common to small businesses
D
Entrepreneurial organizations have all responsibilities defined, while bureaucratic organizations have a single leader that makes most of the decisions.
8

Which behavior demonstrates initiative?

A
meeting all expectations set for you on the job
B
working hard on a task that was assigned to you
C
introducing yourself to a new coworker and offering to answer their questions
D
attending project meetings on time and providing an informative status report when asked
9

Which type of workplace culture emphasizes accomplishing goals?

A
achievement-based
B
consistency-oriented
C
involvement-oriented
D
adaptive
10

Which of the following is an example of nonverbal communication?

A
shaking hands to greet a supervisor
B
writing an email to a coworker
C
talking on the telephone to a customer
D
listening to a presentation at a meeting
11

Why is it important not to form cliques with friends or ignore or leave out team members that you are not close to personally?

A
This behavior can create divisions on the team.
B
Everyone on a team must be good friends.
C
You cannot be friends with team members.
D
Forming cliques is against the law and you can be fired for this behavior.
12

Because health and safety are important in all workplaces, not just hazardous ones, what working conditions must ALL employers provide at the workplace?

A
fire extinguishers and a safety ladder
B
hardhats and reflective vests
C
drinking water and a clean restroom
D
safety goggles and a first aid kit
13

How can diversity in the workplace make a company more competitive in a global market?

A
Diversity inhibits critical thinking and prevents disagreement among team members about global business strategies.
B
Diversity minimizes group think and can bring new ideas, attitudes, and experiences to the development of global products and services.
C
Diversity promotes global domination of the marketplace.
D
Diversity is a moral virtue, and morals are consistent worldwide.
14

Which of the following demonstrates the ability to accept constructive criticism well?

A
Making eye contact with the speaker and showing positive body language.
B
Making eye contact with the speaker and smiling broadly.
C
Looking down at your hands while the speaker is talking.
D
Looking down at your hands while the speaker is talking and holding your breath.
15

Read the following scenario, and then answer the question below.You want to send an e-mail to your boss requesting a meeting to discuss a raise.What is the best example of an e-mail to an employer about this meeting?

A
“Hey Jason. Can we chat about getting me more money soon? Let me know. Peace, Meg.”
B
“Hello Jason. Please pardon me for sending yet another e-mail today about my need to talk to you about my position and a possible pay increase. I am dying to know when you can talk. Sincerely, Meg.”
C
“Hello Jason. I have been with the company for one year and have taken on more responsibilities than outlined in my job description. I would appreciate an opportunity to speak with you about my position. Please let me know when we can schedule a meeting. Thank you, Meg.”
D
“Greetings Jason! I hope this e-mail finds you well and happy today. I really, really want to talk to you about something important. I am not sure if you have time. I hope you do. Please get back in touch with me and let me know when we might talk. Thanks ever so much for taking the time to read this. Sincerely, Meg.”
16

Which example is the best demonstration of initiative?

A
You don’t complain about the heavy workload you’ve been assigned.
B
You offer to take on some extra work when a coworker is out sick.
C
You agree to stay late to finish your work because you took a long lunch.
D
You always think carefully about a bad situation before proposing a solution.
17

Which behavior demonstrates teamwork?

A
Write a blog post about the value of teamwork.
B
Go out to lunch with coworkers.
C
Collaborate with coworkers to solve a technical problem.
D
Read a book about what one can learn from participating in team sports.
18

Why is it difficult for people to make changes in their attitudes and behavior towards others in the workplace?

A
People don’t want to get along with other people.
B
People are no longer taught to treat others as they would like to be treated.
C
Changing one’s behavior requires time and energy spent to persuade others to also change their behaviors.
D
Changing one’s behavior requires understanding and modifying the beliefs that drive one’s attitudes and behaviors towards others.
19

Which behavior demonstrates leadership skills in a team?

A
keeping a vision of the “big picture” of a project in mind
B
focusing on small mistakes made by team members
C
correcting a team member’s mistake in a team meeting
D
pointing out to team members that they have a lot to learn from you
20

Which of the following best describes the purpose of child labor laws?

A
to protect children from hazardous work environments
B
to prevent children from entering the workforce
C
to create new opportunities for children to work
D
to ensure that all children attend school

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