Using Verbal Messages Effectively

Question 1

Which of the following is an example of supportive communication?

Revolt · Accepted Answer

“I’m always here if you need help with anything.”

Question 2

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

Revolt · Accepted Answer

F

Question 3

Which of the following reflects "Understand Your Receiver"?

Revolt · Accepted Answer

Jane ushers her employee into her office to discuss job satisfaction.

Question 4

Which of the following reflects "Be Aware of Feedback"?

Revolt · Accepted Answer

KC stayed after class to talk about the grade he received on his research paper.

Question 5

Which of the following does not reflect the second step of effective communication?

Revolt · Accepted Answer

KC interrupts his teacher’s lecture to ask a question.

Question 6

What is the third step of effective communication?

Revolt · Accepted Answer

Choose effective words.

Question 7

What is the second step of effective communication?

Revolt · Accepted Answer

Understand your receiver.

Question 8

Which of the following reflects "Adjust Communication Based on Feedback"?

Revolt · Accepted Answer

Michelle explains her presentation to the board.

Question 9

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance.

Revolt · Accepted Answer

Supportive communication

Question 10

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.

Revolt · Accepted Answer

Defensive communication

Using Verbal Messages Effectively Answers