Answers620627PW Intro to Comm and Speech S1 – FARQUHAR CYNTHIAThe Principles of Language

Using Verbal Messages Effectively Answers

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1
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Which of the following reflects "Be Aware of Feedback"?

A
Amanda listened to her ebook on her way to work.
B
Christine confronted KC about their group project.
C
Ethan told Jacqueline about his latest invention.
D
KC stayed after class to talk about the grade he received on his research paper.
2
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_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.

A
Hostile communication
B
Defensive communication
C
Aggressive communication
D
Offensive communication
3

Which of the following reflects "Adjust Communication Based on Feedback"?

A
Michelle explains her presentation to the board.
B
Mike interviews a woman for a position.
C
Caley researches more about her thesis paper.
D
Fatimah listens patiently to her daughter.
4

Which of the following reflects "Understand Your Receiver"?

A
Jane ushers her employee into her office to discuss job satisfaction.
B
Elaine interjects gently into her friend’s discussion on recipes.
C
Joy argues against planning another meeting on Friday.
D
Mark asks Erin out on a date.
5

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance.

A
Effective communication
B
Cooperative communication
C
Supportive communication
D
Defensive communication
6

What is the second step of effective communication?

A
Be clear about your goals.
B
Adjust your communication based on the feedback.
C
Choose effective words.
D
Understand your receiver.
7

Which of the following is an example of supportive communication?

A
“We should talk about this when you are calmer.”
B
“You shouldn’t do that.”
C
“Are you sure about that?”
D
“I’m always here if you need help with anything.”
8

Which of the following does not reflect the third step of effective communication?

A
A mom warning her child sternly about the hazards of unattended candles.
B
A teacher giving a lecture about the Byzantine empire to her class.
C
A doctor explaining a diagnosis to a patient in layman’s terms.
D
A sixth grader listening to an audiobook about human anatomy
9

What is the third step of effective communication?

A
Be clear about your goals.
B
Choose effective words.
C
Be aware of feedback.
D
Understand your receiver.
10

What is the first step of effective communication?

A
Adjust your communication based on the feedback.
B
Be aware of feedback
C
Be clear about your goals.
D
Choose effective words.
11

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

A
T
B
F
12

Which of the following is an example of supportive communication?

A
“We should talk about this when you are calmer.”
B
“You shouldn’t do that.”
C
“Are you sure about that?”
D
“I’m always here if you need help with anything.”
13

What is the fourth step of effective communication?

A
Adjust your communication based on the feedback.
B
Choose effective words.
C
Understand your receiver.
D
Be aware of feedback.
14

Which of the following does not reflect the second step of effective communication?

A
Ken bows to a Japanese businessman when he greets him.
B
Joy lowers her voice when she asks about her friend’s condition.
C
KC interrupts his teacher’s lecture to ask a question.
D
Eric conducts himself in a professional manner during his interview.
15

What is the third step of effective communication?

A
Be clear about your goals.
B
Choose effective words.
C
Be aware of feedback.
D
Understand your receiver.
16

Which of the following reflects "Choose Effective Words"?

A
Kyle is practicing his Spanish on his friend.
B
Pearl is listening to country music for the first time.
C
Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students.
D
Jessica is trying out for the school’s production of Hamlet.
17

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.

A
Hostile communication
B
Defensive communication
C
Aggressive communication
D
Offensive communication
18

What is the first step of effective communication?

A
Adjust your communication based on the feedback.
B
Be aware of feedback
C
Be clear about your goals.
D
Choose effective words.
19

Which of the following reflects "Understand Your Receiver"?

A
Jane ushers her employee into her office to discuss job satisfaction.
B
Elaine interjects gently into her friend’s discussion on recipes.
C
Joy argues against planning another meeting on Friday.
D
Mark asks Erin out on a date.
20

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance.

A
Effective communication
B
Cooperative communication
C
Supportive communication
D
Defensive communication

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