Verbal Communication Answers

14 verified answers2 views
2
Free Preview

What is an example of clear communication? Check all that apply. Mr. Johns is complaining of a sharp pain in the upper-left side of his chest.Mr. Amara has some bleeding from a cut.Mrs. Shehab is reporting pain in her lower lumbar region.Ms. Patela is complaining of discomfort and pain.Miss Glassman feels numb.

A
Mr. Johns is complaining of a sharp pain in the upper-left side of his chest.
B
Mr. Amara has some bleeding from a cut.
C
Mrs. Shehab is reporting pain in her lower lumbar region.
D
Ms. Patela is complaining of discomfort and pain.
E
Miss Glassman feels numb.
3

In which scenario would a nursing assistant give a verbal report to another healthcare professional?

A
The nursing assistant is getting a prescription refill.
B
The nursing assistant is speaking at a safety training.
C
The nursing assistant is treating more than one patient for the day.
D
The nursing assistant is going home because it’s the end of shift.
4

What is a verbal report?

A
a detailed, written document describing a patient’s complaint
B
a lengthy, spoken explanation of the patient’s medical history
C
a simple explanation of a patient’s diagnosis given to the patient’s family
D
a two- to three-minute oral presentation explaining a patient’s diagnosis and care plan
5

Question text not available

Answers:
communication involves relaying messages using spoken language.:Verbal
An authority figure may use to tell a nursing assistant how to care for a patient.:directives
6

Question text not available

Answers:
Verbal communication consists of spoken conversations and .:written messages
Verbal are exchanged between healthcare providers about a patient.:reports
7

Why is it important to ask questions?

A
Questions let others know who is in charge.
B
Questions are required in verbal reports to other healthcare teams.
C
Questions allow a person to request more information if something is unclear.
D
Questions always overcome barriers in verbal communication.
8

Why is it important for nursing assistants to use universal medical terms when communicating with others on their team?

A
Patients and their families may not understand what they are saying.
B
It is the only way doctors can understand the condition of the patient.
C
Medical terms are specific and provide clear communication.
D
Patients are more comfortable when they hear healthcare providers using medical terms.
9

What is an example of a closed question?

A
How are you feeling today, Mr. Smith?
B
How long have you had these symptoms?
C
How does the medication make you feel?
D
What types of books do you enjoy?
10

Which are methods for effective verbal communication? Check all that apply.facing and looking directly at the person when speakingspeaking to the other person at eye levelspeaking louder than necessary using a respectful tonerepeating information when necessaryavoiding blinking when speaking

A
facing and looking directly at the person when speaking
B
speaking to the other person at eye level
C
speaking louder than necessary
D
using a respectful tone
E
repeating information when necessary
F
avoiding blinking when speaking
11

What statement is most likely to promote open communication?

A
I am sure everything will be okay.
B
The doctors around here will take good care of you.
C
Tell me what I can do to make you more comfortable.
D
Share with me what time you usually go to bed.
13

When using an intercom to communicate with a patient, what should a nursing assistant begin the conversation with?

A
the patient’s room number
B
the name of the nursing assistant
C
the name of the healthcare agency
D
a standard greeting, such as “hello”
14

When verbally communicating with a patient of dementia, what should a nursing assistant do if the patient is struggling to find a word?

A
say the patient’s name to refocus the patient’s attention
B
gently try to provide a word the patient may be looking for
C
speak with a member of the patient’s family instead
D
make sure the patient is able to hear

Did you find these answers helpful?