Week 8: Problem Solving Answers

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1
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In the problem solving process, the final step is to try to ______.

A
Generate multiple solutions
B
Review your results
C
Decide on a solution
D
Evaluate your choices
2
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It is likely that when you seek to define the problem, you will see that ________.

A
Sometimes your perception of the problem shifts as you seek to solve it
B
Your perception of the problem will never shift for any reason
C
A good definition is likely to earn you and your team a reward
D
It is impossible to define a problem until someone else looks at it
4

Brainstorming is only effective when done _______.

A
In groups
B
By yourself
C
In a respectful atmosphere
D
In a limited amount of time
5

Evaluating a solution objectively means ______.

A
Asking others for their opinions
B
Choosing to ignore your biases
C
Taking your feelings into account
D
All of the above
7

Concept maps work because they _______.

A
Are colorful and interesting
B
Can be drawn by almost anyone
C
Visually demonstrate relationships
D
Leave out vital information
8

When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above
11

When trying to gather information in order to identify a problem, it is important to _______.

A
Evaluate the best course of action
B
Find reliable sources
C
Embrace your assumptions
D
Generate multiple solutions
12

Questioning assumptions is useful because it allows us to ________.

A
Act like we are in charge of the process
B
Keep our biases from limiting our solutions
C
Present our ideas in non-threatening ways
D
Skip ahead in the problem solving process
13

In the problem solving process, the first step is to try to ______.

A
Generate multiple solutions
B
Identify the factors and causes
C
Decide on a solution
D
Identify the problem
14

If you can eliminate all of the negative consequences of a problem, it is termed an ________.

A
Inefficient solution
B
Efficient solution
C
Elegant solution
D
Inelegant solution

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