AnswersNursing Assistant - EL3610Written Communication

Written Communication Answers

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What are the two primary forms of communication? Check all that apply.verbalrationalnon-verbalemotionalchronological

A
verbal
B
rational
C
non-verbal
D
emotional
E
chronological
2
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Which of these are forms of non-verbal communication? Check all that apply.appearancebody languagetalkinglisteningsilencewriting

A
appearance
B
body language
C
talking
D
listening
E
silence
F
writing
3

Which of these are forms of verbal communication? Check all that apply.appearancewritingtalkingsilencelistening

A
appearance
B
writing
C
talking
D
silence
E
listening
4

Why do nursing assistants use written communication in the workplace? Check all that apply.to communicate with friendsto communicate with healthcare workersto communicate with patientsto communicate with teachersto communicate with classmates

A
to communicate with friends
B
to communicate with healthcare workers
C
to communicate with patients
D
to communicate with teachers
E
to communicate with classmates
5

What writing guidelines should nursing assistants follow when communicating with patients? Check all that apply.keep messages short elaborate each messageuse highlighters to writeuse a dark pen to writeprint in large letterswrite in cursive

A
keep messages short
B
elaborate each message
C
use highlighters to write
D
use a dark pen to write
E
print in large letters
F
write in cursive
6

What writing guidelines should nursing assistants follow when communicating with healthcare workers? Check all that apply. elaborate on the detailsbe concisewrite legiblyuse symbols avoid abbreviations

A
elaborate on the details
B
be concise
C
write legibly
D
use symbols
E
avoid abbreviations
7

Why is it important to prevent errors in spelling and grammar in written communication?

A
to keep the reader’s attention
B
to keep patient information accurate and clear
C
to make the information sound professional
D
to get a good grade on the written note
8

What is one consequence of spelling errors?

A
They slow down the process of patient care.
B
They make the nursing assistant get a poor grade.
C
They cause the patient to laugh.
D
They give the nurse extra work to do.
9

What are some ways of preventing spelling errors? Check all that apply.using spell checkconsulting a dictionaryasking the patient to do the writingasking a peer to review the notesrereading all written communication

A
using spell check
B
consulting a dictionary
C
asking the patient to do the writing
D
asking a peer to review the notes
E
rereading all written communication
10

How do nursing assistants document patient information through written communication?

A
by telling a colleague what to write down
B
by telling the nurse what to write down
C
by writing directly into the medical record
D
by writing on unofficial notepads
11

What are some characteristics of good documentation skills? Check all that apply.Information is clear.Information is factual.Information is irrational.Information is legible.Information is chronological.

A
Information is clear.
B
Information is factual.
C
Information is irrational.
D
Information is legible.
E
Information is chronological.
12

Why don’t nursing assistants document information directly in medical records?

A
because patients’ medical records are not as easily accessible as their medical charts or checklists
B
because nurses do not trust nursing assistants to enter information into medical records
C
because nursing assistants have to ask patients for permission to write in their medical records
D
because patients’ medical records can be altered only by a physician
13

What should nursing assistants do if they cannot remember a specific abbreviation when documenting patient notes?

A
write down what they think the abbreviation is, because others will likely know what is meant
B
omit that information from the patient’s notes, and just focus on other patient information
C
write down a different abbreviation that others should be able to decipher
D
write out the intended words to eliminate the potential for any confusion
14

What are abbreviations?

A
elongated forms of words that are never standardized
B
elongated forms of words that are often standardized
C
shortened forms of words that are often standardized
D
shortened forms of words that are never standardized
15

What are medical codes used to translate? Check all that apply. health conditionsproceduresmedical equipmentmedicationspatients’ names

A
health conditions
B
procedures
C
medical equipment
D
medications
E
patients’ names
16

What type of interaction may a nursing assistant have with medical codes?

A
Nursing assistants may document medical codes for patients’ services.
B
Nursing assistants may see medical codes in a patient’s medical record.
C
Nursing assistants may write medical codes on a claim form for an insurance company.
D
Nursing assistants may be asked to write patient notes using the correct medical codes.

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