AnswersOnline Learning and Digital CitizenshipTroubleshooting Technology Issues

Troubleshooting Technology Issues Answers

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1
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What is troubleshooting?

A
creating a checklist
B
finding and fixing a problem
C
scanning for viruses
D
performing regular maintenance
2
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What is the first thing you should do when troubleshooting a computer problem?

A
Identify and locate the problem.
B
Investigate the problem further.
C
Seek outside help.
D
Create a checklist for the problem.
3

What are the indications that Cece is having problems with her computer hardware? Check all that apply.

A
losing the Internet connection
B
waiting for five minutes
C
computer going blank
D
mouse pointer freezing
E
keyboard getting stuck
6

What is the first step Audrey should take?

A
Refer to the troubleshooting checklist.
B
Scan the computer for viruses.
C
Remove all unwanted files from the computer.
D
Pay to have a technician repair the computer.
7

What is the first step Anton is likely to take if he suspects that his computer is not able to access the Internet?

A
Delete the computer’s web browser.
B
Uninstall and reinstall all software.
C
Delete items from the cache.
D
Upgrade the computer’s hardware.
8

What is the significance of backing up data on a computer?

A
Backing up data allows you to browse the Internet more quickly.
B
Your computer will never become infected with a virus.
C
A copy of your work can be saved in case the computer crashes.
D
The web cache will be cleared regularly.
9

What is an example of an Internet access problem?

A
It takes longer to upload files than to download them.
B
It takes a long time to upload and download files.
C
Audio files that you get online are quiet when played.
D
One type of web browser is faster than another.

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