Writing a Problem Statement

Question 1

Identify how creating a problem statement is important to starting off a project right. Select all that apply.

Revolt · Accepted Answer

Involving stakeholders in the process helps to ensure a good outcome.; A clear statement of the vision and issues helps to focus everyone involved in the project.; Less time will be wasted on flawed attempts at a solution.

Question 2

Analyze the problem statement. Select the correct answer.Vision: We want to maintain our high customer service standards as we gain more customers.Issue: We have limited staff who are highly trained. We could automate some tasks to expand the number of customers each employee can respond to.Method: Create new software to automate unnecessary customer service tasks and monitor outcomes.

Revolt · Accepted Answer

This is a clear, well-defined problem statement.

Question 3

Analyze the problem statement. Select the correct answer.Vision: We want to decrease errors in our billings to clients.Issue: It may be that we have too many new clients.Method: Develop new software that has multiple checkpoints of billing amounts before invoices are issued.

Revolt · Accepted Answer

This problem statement does not provide a useful issue statement.

Question 4

Analyze the problem statement. Select the correct answer.Vision: We want to improve customer satisfaction and gain repeat business.Issue: We need to decrease the amount of products returned due to defects.Method: Create new software to track returns and suppliers of returned products, and interact more with customers during the return process.

Revolt · Accepted Answer

This is a clear, well-defined problem statement.

Question 5

Analyze the problem statement. Select the correct answer.Vision: We want improved customer satisfaction.Issue: It may be that we have too many products.Method: Design new software to track customer repairs and complaints.

Revolt · Accepted Answer

This problem statement is not clearly written.

Question 6

You have been contracted to design an improved customer service tracking software. Use the drop-down menu to organize the steps you will take in writing the problem statement.Ask to review the current system. Clearly state the vision of how things will function with the new customer service tracking system. Explore alternative ways to solve the problem. Ask for stakeholder input on the existing problems and possible solutions.

Revolt · Accepted Answer

Selection 1: This will be research before writing the problem statement.; Selection 2: This will be part of the problem statement.; Selection 3: This will be research before writing the problem statement.; Selection 4: This will be research before writing the problem statement.

Question 7

You work at a retail store. Recently, paychecks have had errors and there have been many employee complaints. You have been assigned to head the team to redesign the payroll software program to solve this problem. Use the drop-down menu to organize the steps you will take in writing the problem statement.Write the new payroll software program.

Revolt · Accepted Answer

This will be done after the problem statement is finalized.; Selection 1: This will be done after the problem statement is finalized.; Selection 2: This will be part of the problem statement.; Selection 3: This will be research before writing the problem statement.

Question 8

Clearly state the vision of how the stakeholders think things will function with the new payroll system.

Revolt · Accepted Answer

This will be part of the problem statement.

Question 9

Ask for stakeholder input on the problem and possible solutions.

Revolt · Accepted Answer

This will be research before writing the problem statement.

Writing a Problem Statement Answers

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